Snapshot

✓ 3 x 2-day workshops 
✓ 18 weeks
✓ 3 x modules
✓ Gain a formal certification in management 
✓ Apply learnings immediately 
✓ Improve career prospects 
✓ Designed for busy working professionals 

Kick start your management career!

Description

If you are a new Team Leader, Manager, Supervisor or an aspiring Team Leader a great start and the right training makes all the difference

The new IMNZ Certificate in First Line Management (Level 4) gives you the comprehensive skills you need to manage your performance and that of others. It will give you a solid understanding of customers, processes and business.

 Learn to

  • Apply models and techniques to manage team workflow to achieve team and operational objectives
  • Communicate effectively in written and verbal form to motivate and involve team members
  • Manage and develop relationships with both internal and external stakeholders
  • Apply professional and ethical behaviours in the workplace
  • Adapt own leadership style for different situations
  • Create a culturally collaborative work environment
  • Manage team performance for improved productivity

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Employer Benefits

Your organisation will have managers in place that have gained the relevant skills to manage teams productively resulting in:  

  • Improved productivity
  • Staff retention
  • Increased team morale
  • Reduced conflict
  • Improved people performance

All of our training courses can be delivered in-house. In-house training can be customised to meet your needs, is cost and time effective and enhances organisational learning by ensuring everyone is on the same page.

 


Prerequisites

Prospective learners must be in management or volunteer work situation with the ability to work with others, to allow them to complete the assessment requirements. 


What Is Covered

Leading Operations 

Learn the operational skills to manage team processes, workflow, and supporting team performance to achieve operational objectives. 

  • Maintain agreed team processes to achieve the organisation’s objectives
  • Manage workflow and the operation of the team
  • Effectively communicate to support the team to achieve goals
  • Behave in a professional and ethical way, regarding social and cultural needs when managing team workflow

 

Lead a Team

Move beyond the operational focus to further develop the skills required for effective team leadership, and for developing and managing relationships with team members and other key stakeholders. 

  • Adapt leadership style for effectiveness in different situations or environments
  • Demonstrate effective written and oral communication for different situations
  • Behave in a professional and ethical way when managing team relationships and resolving conflicts
  • Use an inclusive and collaborative approach that values diversity when communicating with team members

 

Lead Productivity 

Discover the techniques to increase team productivity including the knowledge and skills to motivate and involve team members to support a productive workplace.

  • Communicate team operational strategies and develop team relationships to achieve team objectives
  • Apply performance management practices and performance appraisal processes to assess the requirements for team performance against the organisational criteria
  • Communicate performance requirements to team members and other stakeholders
  • Motivate and involve team members to maintain a productive environment to achieve team objectives.

Who For

Those new to the role of Team Leader, Manager, Supervisor, or aspiring Team Leaders.


Why Take This Course

  • Individuals will be more capable and confident to work as Team Leaders or First Line Managers  
  • Confidence in managing staff performance 
  • Ability to organise resources and manage work operations successfully
  • Have the qualities and transferable skills necessary for employment as a First Line Manager.

Graduates will have the skills and knowledge to work as Team Leaders or First Line Managers with responsibility for the performance of others. Those who wish to continue study will be able to progress to IMNZ business Diplomas programmes at levels 5 and 6.


Feb 12
Mon 09:00 AM - Tue 03:30 PM 2 x 3 days over 18 weeks
Wellington
  • Certificate
  • $4,500.00 excl. GST
Session information
Sessions
Lead Operations (Module 1)
Mon 12 Feb 09:00 - Tue 13 Feb 16:30
Wellington
Lead a Team (Module 2)
Mon 19 Mar 09:00 - Tue 20 Mar 16:30
Wellington
Lead Productivity (Module 3)
Mon 30 Apr 09:00 - Tue 01 May 16:30
Wellington
Certificate in FLM
Mar 07
Wed 09:00 AM - Thu 03:30 PM 2 x 3 days over 18 weeks
Auckland
  • Certificate
  • $4,500.00 excl. GST
Session information
Sessions
Lead Operations (Module 1)
Wed 07 Mar 09:00 - Thu 08 Mar 16:30
Auckland
Lead a Team (Module 2)
Wed 11 Apr 09:00 - Thu 12 Apr 16:30
Auckland
Lead Productivity (Module 3)
Wed 16 May 09:00 - Thu 17 May 16:30
Auckland
Certificate in FLM
Jul 02
Mon 09:00 AM - Tue 04:30 PM 2 x 3 days over 18 weeks
Wellington
  • Certificate
  • $4,500.00 excl. GST
Session information
Sessions
Lead Operations (Module 1)
Mon 02 Jul 09:00 - Tue 03 Jul 16:30
Wellington
Lead a Team (Module 2)
Mon 06 Aug 09:00 - Tue 07 Aug 16:30
Wellington
Lead Productivity (Module 3)
Mon 03 Sep 09:00 - Tue 04 Sep 16:30
Wellington
Certificate in FLM
Jul 04
Wed 09:00 AM - Thu 04:30 PM 2 x 3 days over 18 weeks
Auckland
  • Certificate
  • $4,500.00 excl. GST
Session information
Sessions
Lead Operations (Module 1)
Wed 04 Jul 09:00 - Thu 05 Jul 16:30
Auckland
Lead a Team (Module 2)
Wed 08 Aug 09:00 - Thu 09 Aug 16:30
Auckland
Lead Productivity (Module 3)
Wed 05 Sep 09:00 - Thu 06 Sep 16:30
Auckland
Certificate in FLM

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