In reality, coaching is just as essential in the workplace as it is on the field or court.

Coaching empowers managers to support their employees in developing new skills, motivates staff and maximises their potential.

If you are ready to move your business forward with a productive team of engaged employees, follow these six steps and begin your journey toward mastering employee coaching.

  1. Create a culture of feedback

Intentionally set aside time for feedback. This creates an ongoing dialogue that gives everyone a voice and affords employees the chance to hear how their performance is viewed, what they are doing well, and areas they need to improve on.

  1. Push employees’ limits

People need to be challenged. Offer assignments that help staff expand their skills based on their prior experience. Set goals that help them further their careers, as well as those that contribute to the benchmarks of the team and the organisation as a whole. Ensure you are available and willing to help when questions arise.

  1. Listen

Listening is essential in coaching. When employees feel their opinion is respected and valued, they’re far more likely to be engaged and push harder.

  1. Build confidence and credibility

Acknowledging employees’ performance, extra effort and contributions—whether with a thank-you note or in a team meeting—can go a long way toward securing buy-in and building a stronger team.

If an assignment is off-track, teach your employees how to handle the situation by offering guidance and allowing growth to happen.

  1. Manage mistakes well

In all workplaces, mistakes will be made but your response is key. Have your staff explain what went wrong and how they could have executed better. Remain positive and solution-oriented. This maintains performance expectations while at the same time boosting employee confidence.

  1. Offer a helping hand

Ensure your employees feel comfortable coming to you for advice and assistance. It’s a coaches job to encourage and help search for solutions—putting employees in the best position to succeed.

To transform your team and dive deeper into effective workplace coaching, consider enrolling in our Coaching for Managers Programme.


Mela Lush is the Marketing Manager for IMNZ.

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